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EPIC Nurses on the Flanagan Rehab Ward: Endorsed Enrolled Nurse Jayne Pini, Associate Nurse Unit Manager Lindy Gray, Nurse Unit Manager Suzanne McArthur and Endorsed Enrolled Nurse Donna Dewar. Photo by Jake Lynch/BRHS.

BRHS's EPIC nurses

BRHS's EPIC nurses

EPIC Nurses on the Flanagan Rehab Ward: Endorsed Enrolled Nurse Jayne Pini, Associate Nurse Unit Manager Lindy Gray, Nurse Unit Manager Suzanne McArthur and Endorsed Enrolled Nurse Donna Dewar. Photo by Jake Lynch/BRHS.

How one epic act of kindness brought tears to a man’s eyes

By Jake Lynch

A story from Bairnsdale Regional Health Service and its EPIC Nurses: Turns out all he really wanted was a shave.


This story happened earlier this year. The man was a patient in our Tambo Ward, and he’d been with us for five days.

In between visits with doctors, nurses and various staff for his care and treatment, he watches quietly as the busy nurses hustle from room to room around the ward.

Then one day a new nurse starts her shift. She takes a moment to sit down next to the man.

And she asks him something that, until then, no one else had.

“What matters to you right now?”

“Nothing,” he says. “I’m okay.”

Article continues below

The nurse asks again.

“So, nothing is on your mind right at this moment?”

The man hesitates.

“Well, I’d love a shave. I’ve not had one in five days, and I didn’t want to bother the nurses as they are so busy.”

The nurse goes off to get the supplies, and a few moments later returns and assists the man with a shave.

Tears of gratitude stream down the man’s face. The nurse sheds a few, too.

There's more to this story which you can see here: http://www.brhs.com.au/news/education-training/how-one-epic-act-of-kindness-brought-tears-of-gratitude-to-a-mans-eyes/

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